What we take back
You have 14 days from delivery to ask us for a return.
A product is taken back if it comes back the way it left: original packaging intact, seal unbroken, product neither opened, nor started, nor damaged. This is a food-safety requirement, not red tape — an opened food supplement cannot go back on sale.
- Original packaging closed, seal intact
- Product neither opened nor consumed, not even partly
- Product undamaged, label still on
- Request made within 14 days of delivery
Damaged, wrong or missing item
If your order arrives damaged, incomplete, or does not match what you ordered, the intact-packaging condition does not apply. Write to us within 48 hours with a photo: we replace the product or refund you — your choice — and we cover the cost.
How to request a return
Write to team@axionfrance.com or call +855 (0) 95 248 334, quoting your order number (it starts with AX-). We reply within two business days and tell you where to send the parcel.
Please do not send a parcel before contacting us: a return we are not expecting may go unanswered.
Return costs
- Damaged product, our mistake, or missing item: we cover the cost.
- Change of mind: return postage is yours to pay.
Refund
Once the parcel reaches us and has been checked, the refund is issued within 14 days, using the payment method of the original order. Delivery being free, you get back what you paid.
Contact us
- E-mail: team@axionfrance.com
- Phone: +855 (0) 95 248 334
- Address: Borey 5 Stars, Kandal District, Phnom Penh, Cambodia