Purpose
These terms govern every sale made on axionfrance.com, operated by Axion, a sole proprietorship under Cambodian law with its registered office in Phnom Penh. Placing an order means accepting them, in the version in force on the day of the order.
Our products
We sell food supplements for active and sporting people. They belong within a varied diet and a balanced lifestyle, which they do not replace.
Composition, quantity and directions for use appear on each product page and on the packaging. Images are as faithful as possible; a difference in appearance cannot engage our liability.
Do not exceed the stated daily dose. Keep out of reach of young children. These products are not suitable for pregnant or breastfeeding women, nor for children.
Prices
Prices are shown in United States dollars (USD), inclusive of tax where applicable. The price that applies is the one displayed when the order is confirmed.
Delivery is free on all orders delivered within Cambodia.
We may change our prices at any time; orders already confirmed are unaffected.
Ordering
You choose your products, enter your delivery and billing addresses — which may differ — and confirm your order. A free-text field lets you leave instructions for the courier.
A confirmation e-mail reaches you as soon as the order is placed, listing products, quantities and the amount.
We reserve the right to decline an order in case of an earlier dispute, plainly incorrect contact details, or abnormal quantities.
Availability
A product that is out of stock is shown as being restocked and cannot be ordered. Should a product become unavailable after your order, we will tell you and either refund you or offer an equivalent.
Payment
Two payment methods are offered, depending on what is enabled when you order:
- Cash on delivery — you pay the courier by mobile terminal when the parcel is handed over.
- Online payment via ABA PayWay — you are taken to the bank’s secure platform. We neither see nor store your card details.
An order counts as paid only once payment is actually confirmed.
Delivery
We deliver within Cambodia only.
Once your order is confirmed, we coordinate with the courier and then e-mail you a date and a two-hour window. Please be reachable during that window.
If delivery fails because nobody is present or the address is wrong, we will contact you to arrange another attempt.
À compléter : Indicative delivery times (for example: 2 to 5 business days in Phnom Penh, 3 to 7 days in the provinces).
On receipt
Check the parcel in front of the courier. If anything is visibly damaged or missing, tell the courier straight away and let us know the same day: we cannot handle a claim raised too late without evidence.
Returns and refunds
For reasons of hygiene and food safety, a product that has been opened, started, or whose protective seal has been removed can be neither taken back nor exchanged.
An unopened product, or one delivered damaged, faulty or not matching your order, will be taken back and refunded or replaced — your choice — at no cost to you.
À compléter : Period during which a return is accepted, return address, and who bears the return cost.
Customer service
For any question about an order, a delivery or a return, write to team@axionfrance.com or call +855 (0) 95 248 334. We reply within two business days.
À compléter : Customer service opening hours.
Your account
You are responsible for keeping your password confidential. Tell us without delay if you suspect someone else is reaching your account.
Personal data
How we handle your data is set out in our privacy policy, which forms part of these terms.
Governing law and disputes
These terms are governed by Cambodian law. In case of disagreement we will first seek an amicable solution. Failing that, the dispute falls under the competent courts of the Kingdom of Cambodia.